Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you and RUDXLABS Technologies Private Limited ("RUDX", "we", "us"), a company incorporated in India with its registered office in Bengaluru, Karnataka. They govern your use of:

• our websites, including rudx.ai and rudx.in;
• our mobile applications, including the RUDX dashcam application distributed as com.rudx.dashcam (each, an "App");
• our edge-AI hardware, monitoring software, alerting and analytics services (together, the "Services").

By accessing our websites, installing or using an App, or receiving the Services, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the websites, the Apps or the Services. If you accept these Terms on behalf of an organisation, you confirm you are authorised to bind that organisation.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Apps and Services. Where an account is required, you agree to provide accurate information, to keep your credentials confidential, and to notify us promptly at contact@rudx.ai of any unauthorised use. You are responsible for all activity under your account.

RUDX provides edge-AI video intelligence, including on-site intrusion detection and deterrence hardware, in-vehicle and on-premises recording, monitoring software, alerting, and related analytics. Service descriptions, specifications and performance figures published on our websites or in marketing material are provided in good faith, are indicative only, and may be updated without notice. Commercial terms, pricing, deployment scope and service levels for any engagement are agreed separately in writing; where a signed agreement conflicts with these Terms, the signed agreement prevails for that engagement.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the Apps on devices you own or control, for your own internal or personal use. We reserve all rights not expressly granted.

You must not:

• copy, sell, sublicense, rent, lease or otherwise commercially redistribute an App;
• reverse engineer, decompile or disassemble an App, or attempt to derive its source code, except to the extent this restriction is prohibited by applicable law;
• modify an App, remove proprietary notices, or circumvent any security, licensing or access-control mechanism;
• use an App to build a competing product or service, or to scrape, probe or overload our infrastructure;
• use an App on a device that has been modified in a way that compromises its security or the integrity of recordings.

Apps obtained through Google Play or another third-party store are also subject to that store's terms. These Terms are between you and RUDX only; Google and other store operators are not parties to them, are not responsible for the Apps, and have no obligation to provide support or handle claims relating to the Apps. Where you purchase a subscription or in-app product through a store, billing, renewals and refunds are handled by that store under its own policies, and you should raise refund requests there.

You retain ownership of the video, audio, images, telemetry and other content you or your devices capture or upload ("Your Content"). You grant us a limited, worldwide, royalty-free licence to host, process, transmit and display Your Content solely to operate, secure and support the Apps and Services for you, and as described in our Privacy Policy. We do not sell Your Content. We do not use Your Content to train general-purpose models unless you give separate, explicit written consent. You are responsible for maintaining your own backups of any recordings you need to retain.

Recording video and audio is regulated. You are solely responsible for ensuring that your use of our cameras, dashcams and Apps complies with all applicable laws, including the Digital Personal Data Protection Act, 2023 and any local rules on surveillance, workplace monitoring, in-vehicle recording and audio capture. This includes obtaining any required consents from drivers, employees, passengers and visitors, displaying required signage or notices, and honouring rights requests from individuals whose data you capture. Where you deploy our Services at your own sites or in your own vehicles, you act as the data controller (or equivalent) for the resulting footage and we act on your instructions.

You must not use the Apps or Services to:

• record, monitor, track or identify any person covertly or without a lawful basis, including stalking, harassment or intimate surveillance;
• place cameras where people have a reasonable expectation of privacy, such as washrooms, changing areas or private residences you do not control;
• violate any law, infringe third-party rights, or breach another party's privacy;
• interfere with, disable or attempt to gain unauthorised access to our systems, or to any network or device you do not own.

We may suspend access immediately where we reasonably believe this section has been breached.

The Apps and Services are monitoring and alerting aids. They are not an emergency service, a guaranteed detection system, or a substitute for police, fire, ambulance, manned guarding or attentive driving. Detection depends on camera placement, lighting, weather, network connectivity, device condition and other factors outside our control, and may produce false positives or miss events. Never operate or configure a device while driving. In an emergency, contact the relevant emergency services directly. You must not rely on the Apps or Services as your sole safety, security or evidentiary measure.

We may modify, update or discontinue features of the Apps or Services at any time, and may release updates that install automatically. We aim to give reasonable notice of material changes that adversely affect paying customers. The Apps and Services may be unavailable during maintenance, or because of connectivity, hardware, power or third-party failures. Except where a written service level agreement applies, we do not guarantee uninterrupted or error-free operation.

Pilot engagements are confirmed on written agreement and payment as set out in that agreement. Fees are exclusive of taxes unless stated otherwise, and you are responsible for applicable taxes and duties. We may decline or cancel an engagement due to pricing errors, hardware unavailability, credit concerns, or suspected fraudulent activity. Late payment may result in suspension of the Services.

Cancellation and refund terms for pilots and subscriptions are set out in the applicable engagement agreement, or in the app store's policies for store-billed purchases. For cancellation requests relating to a direct engagement, contact us at contact@rudx.ai.

RUDX-supplied hardware carries a 1-year manufacturer warranty covering manufacturing defects from the date of delivery. The warranty does not cover physical damage, water ingress beyond the rated enclosure protection, power surges, unauthorised repair, tampering, or misuse. Consumables and mounting accessories are excluded. For warranty claims, contact our support team with proof of engagement. This warranty is in addition to any rights you have under applicable consumer law that cannot be excluded.

The Apps, Services, websites, models, firmware, documentation and the RUDX name and marks are owned by RUDX or its licensors and are protected by intellectual property laws. Nothing in these Terms transfers ownership to you. Feedback you send us may be used without restriction or obligation, and without affecting your ownership of Your Content.

Our Privacy Policy explains what personal data we collect through the websites, the Apps and the Services, how we use and share it, how long we keep it, and how you can exercise your rights. Please read it before using the Apps or Services.

Except as expressly stated in these Terms or in a signed engagement agreement, the websites, Apps and Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

To the maximum extent permitted by law, RUDXLABS Technologies Private Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising from or relating to the websites, Apps or Services — including losses arising from theft, vandalism, personal injury, vehicle collisions, missed or false alerts, or footage that is unavailable, corrupted or inadmissible. Our total aggregate liability arising out of or relating to these Terms shall not exceed the fees you paid to us for the applicable service in the twelve months preceding the event giving rise to the claim, or INR 10,000 where no fees were paid. Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited.

You agree to indemnify and hold harmless RUDX, its officers, employees and contractors against claims, damages, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Apps or Services, Your Content, or your failure to obtain the consents and give the notices required under "Lawful Use of Recording Features".

You may stop using the Apps at any time by uninstalling them. We may suspend or terminate your access if you breach these Terms, if required by law, or if continued provision poses a security or legal risk, and we will give notice where practicable. Sections relating to Your Content licences already granted, intellectual property, disclaimers, limitation of liability, indemnity and governing law survive termination. Termination of a paid engagement is governed by the applicable engagement agreement.

We may update these Terms from time to time. The "Last updated" date above reflects the current version. Where changes are material, we will take reasonable steps to notify you, such as an in-app or email notice. Continuing to use the websites, Apps or Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Subject to any mandatory consumer protections available to you locally, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

RUDXLABS Technologies Private Limited, Bengaluru, Karnataka, India. For questions about these Terms, contact contact@rudx.ai. For privacy queries and data rights requests, see our Privacy Policy.